We know that every customer is new and each problem is new. We treat each customer and problem as a first time issue. In other words, we do not rely on past praises and accolades to figure out an issue. Every issue is treated as a first time issue. We dont dial it in. We are going to fix it right the first time or we are comming back out our exspense (no cost to you).
When we find a problem, our tech will explain the repair and educate you about how you can prevent repeat problems. In some cases, our explaination may lead you to be able to fix the problem yourself and save money.
We believe that if a technician eight thousand miles away can assist you in restoring your computers operating system, we should be able to do the same for minor issues. Saving you a service call.