Privacy Policy and SMS Terms & Disclaimer

Deane Electric and Air Conditioning (“Deane,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains:

  • What information we collect
  • How we use it
  • How we share it
  • How we protect it
  • Your choices

1. Information We Collect

We may collect:

  • Personal Information: Name, address, phone number, email address, service location.
  • Transaction Information: Services scheduled or purchased, payment details.
  • Communications: Emails, phone calls, text messages.
  • Website Usage Data: IP address, browser type, pages visited.

2. How We Use Your Information

We use your information to:

  • Schedule and deliver HVAC and electrical services.
  • Communicate about appointments, updates, and service requests.
  • Process payments and manage your account.
  • Improve our services and customer support.

3. How We Share Your Information

We may share your data:

  • With service providers (e.g., payment processors, scheduling systems) who help us operate our business.
  • As required by law (e.g., subpoenas, legal requests).

We do not share your mobile messaging opt-in data or consent with third parties for their marketing purposes.

4. How We Protect Your Information

We implement:

  • Secure servers and encrypted communications.
  • Employee training on confidentiality and privacy.
  • Access controls to limit who can view personal data.

5. Your Choices

  • Email Marketing: Opt out via the unsubscribe link in our emails.
  • SMS/Text Messaging: Opt out by replying STOP to any text we send you. After replying STOP, you will no longer receive SMS messages from us.
  • Data Requests: Contact us to access, update, or delete your information.

SMS/Text Messaging Terms & Disclaimer

By providing your mobile number and opting in, you agree to receive SMS/text messages from Deane Electric and Air Conditioning.

Types of Messages:

  • Service requests
  • Appointment confirmations
  • Job updates
  • Promotions (only if you opt in)
  • Customer service notifications

Messaging Frequency:

Messaging frequency may vary depending on your interaction with us.

Cost:

Message and data rates may apply.

Opt-Out Instructions:

To opt out of future SMS messages, reply STOP at any time.
After you reply STOP, no further messages will be sent.
For assistance, reply HELP or contact our customer service at:
[email protected]

Disclaimer of Liability

Deane Electric and Air Conditioning is not responsible for any delays or failures in the receipt of any SMS messages connected to this program. Delivery is subject to effective transmission by your mobile carrier and is outside our control.

Contact Us

If you have questions about this Privacy Policy or SMS Terms & Disclaimer, please contact us:

Email: [email protected]

By submitting this form, you agree to receive text messages and emails from Deane Electric and Air Conditioning. Message and data rates may apply. Text STOP to opt out. View our Privacy Policy and SMS Terms & Disclaimer.